FAQ

Welcome to our brand new webstore!
We're still in the progress of updating and improving certain areas of the site, as well as improving some product photos. Please let us know if you are experiencing any issues with the site!  

Shipping is currently not available to EU/UK customers. If you're from the EU/UK, please shop through our Etsy store for now until we figure some things out!

How long will it take for my order to arrive?

Please allow 5-7 business days for your order to be shipped!
If you pre-ordered the denim vest or Trans Futures tee, unfortunately they are currently stuck in customs and we don't know when they will be released, but we'll send emails with any updates!

Individual delivery times differ based on location and type of shipping service selected at checkout. For non expedited orders, it usually takes a couple days to 2 weeks within Canada depending on province, 1-3 weeks for delivery to the US, and 2-4 weeks international. 

You will receive a shipping confirmation email with your tracking number once it has been shipped. It can sometimes take awhile for your tracking number to update and get moving so please be patient!

For stickers and patches, there is the option to select regular mail for delivery if the total cart is under a certain weight. This is a more affordable option but it does not come with tracking. We cannot guarantee delivery & delivery times for these packages. If you would like to ensure delivery, please select the tracked option at checkout instead.

My order did not arrive within the estimated timeframe and seems lost, what do I do?

If you notice that your package hasn't moved in days and seems stuck, please contact your local post office with your tracking information to see if they can provide any updates. 

If nothing prevails, please contact us and we'll see if we can help! Lost packages are dealt with by a case by case basis.

We would like to emphasize that we are not responsible or in control of the postal services and delays or lost packages can happen sometimes. We ask for your patience as we try our best to help.

Once a package is marked as delivered we cannot replace a lost package as there is no way to verify it is lost. If your order was already shipped to a wrong address that was given, you will have to place a new order with the new address.

The items I ordered were broken or damaged in post, what do I do?

Please contact us as soon as possible and we will see what we can do! Email us with your order number at mail@grrrlspells.com.