FAQ
MARCH 2025 UPDATE about tariffs for US customers:
The "De Minimis" exemption is thankfully still in place, which means orders under $800 USD will not be subject to any tariffs regardless of the new tariffs placed on goods from Canada/Mexico/China. So as long as your order total is below $800 USD, things are proceeding as normal with no extra fees!
We have also resumed lettermail options for Canadian customers for more affordable shipping however it does not come with tracking, be sure to select the tracked option at checkout if you want tracking!
JAN 2025 UPDATE:
We recently switched carriers to ChitChats in light of the recent Canada Post strike. While the strike is now over, their service has not fully stabilized yet so we will continue to use ChitChats, with certain destinations sent by Canada Post.
Shipping is currently not available to EU/UK customers from this site. If you're from the UK, please shop through our Etsy store. For EU customers, we had to recently stop shipping to EU due to the new GPSR rule. We are currently working on getting our documents sorted so that we can resume shipping to the EU and will post an update once we can!
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How long will it take for my order to arrive?
JAN 2025 PROCESSING TIMES:
Orders currently take 5-7 business days to be fulfilled!
Individual delivery times differ based on location and type of shipping service selected at checkout.
Delivery time estimates are currently as follows:
Canada: 2-5 business days
USA: 4-9 business days
International: 5-21 business days
These are just estimates and delays can occasionally occur especially during the busy seasons.
You will receive a shipping confirmation email with your tracking number (if selected) once it has been shipped. It can sometimes take awhile for your tracking number to update and get moving so please be patient!
For stickers, patches, and prints, there is the option to select regular lettermail for delivery if the total cart is under a certain weight. This is a more affordable option but it does not come with tracking. We cannot guarantee delivery & delivery times for these packages without tracking. If you would like to ensure and track your delivery, please select the tracked option at checkout instead.
My order did not arrive within the estimated timeframe and seems lost, what do I do?
If you notice that your package hasn't moved in days and seems stuck, please contact your local post office with your tracking information to see if they can provide any updates.
If nothing prevails, please contact us and we'll see if we can help! Lost packages are dealt with by a case by case basis.
We would like to emphasize that we are not responsible or in control of the postal services and delays or lost packages can happen sometimes. We ask for your patience as we try our best to help.
Once a package is marked as delivered we cannot replace a lost package as there is no way to verify it is lost. If your order was already shipped to a wrong address that was given, you will have to place a new order with the new address.
The items I ordered were broken or damaged in post, what do I do?
Please contact us as soon as possible and we will see what we can do! Email us with your order number at hello@grrrlspells.com.
How will my order be packaged?
As a queer & trans brand we prioritize discreet packaging for the safety of our customers. Your package will not have anything else on it other than the shipping label and a potentially small thank you doodle (depending on the envelope type). Mailers are also in neutral black, grey, or kraft orange/brown colours. The shipping label will say FROM: GRRRL Spells on it as it is mandatory, but if this might pose a problem for you please let us know and we will find an alternative.
Certain lettermail might be shipped with our return address sticker on the back which also includes our brand name and logo but it's super small. Please add a note in your order if you do not want this and we will black it out!